Telephony Engineer
Company: VirtualVocations
Location: Hayward
Posted on: October 16, 2024
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Job Description:
A company is looking for a Telephony Engineer with expertise in
AWS Connect and Five9.
Key Responsibilities
Manage the setup, configuration, and administration of Five9 and
AWS Connect contact center platforms
Design and implement call flows, IVR scripts, queues, and routing
strategies to enhance customer experience
Monitor system performance, analyze metrics, and create reports on
IVR performance and usage
Required Qualifications
At least 3 years of experience with Five9 and AWS Connect or
similar cloud-based contact center platforms
Strong understanding of call center operations and experience in
designing AWS Cloud contact center solutions
Proficiency in configuring IVR scripting, call routing, and
reporting on Five9 and AWS platforms
Certifications in Five9 and/or Amazon Connect preferred
Hands-on experience with AWS services, specifically AWS Connect,
and Five9
Keywords: VirtualVocations, Oakland , Telephony Engineer, Engineering , Hayward, California
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