Commercial Customer Success Manager San Francisco, CA
Company: Sigma Computing Inc
Location: San Francisco
Posted on: October 4, 2024
Job Description:
We're looking for a Customer Success Manager with a deep
understanding of analytics and business intelligence to join our
team. This role is critical for ensuring our customers maximize the
value they derive from our platform, with a direct focus on
improving Net Dollar Retention (NDR) through strategic account
management and growth initiatives.This is an in-office role based
out of the San Francisco/New York office.Key Responsibilities:
- Strategic Account Management: Build and maintain strong
relationships with decision-makers and influencers within our
customer base, with a focus on high-value accounts.
- Analytics Expertise: Leverage your deep understanding of
analytics and business intelligence to guide customers in
optimizing their use of Sigma Computing's platform. Help them
understand their data and gain actionable insights.
- NDR Growth: Develop and implement strategies aimed at
maximizing NDR. This includes identifying opportunities for
upselling and cross-selling, as well as reducing churn through
proactive engagement and solution-oriented support.
- Customer Advocacy: Serve as the bridge between our customers
and our product team. Advocate for features, enhancements, and
integrations that will drive customer satisfaction and
retention.
- Success Plans: Collaborate with customers to develop and
execute success plans that align Sigma Computing's capabilities
with the customer's business goals and objectives.
- Educational Initiatives: Design and deliver training sessions,
webinars, and workshops to increase product knowledge, adoption,
and engagement among our user base.Required Skills / Experience:
- Bachelor's or Master's degree in Business, Analytics, Computer
Science, or a related field.
- 4+ years of experience in a customer success, account
management, or consultative role within the SaaS, analytics, or
business intelligence industry.
- Strong analytical skills with a proven ability to solve complex
problems using data.
- Excellent communication and interpersonal skills, with a knack
for building trust and driving engagement.
- Demonstrated ability to manage and grow customer accounts,
specifically focusing on net dollar retention.
- Experience with SQL, data visualization tools, and cloud-based
analytics platforms highly preferred (Snowflake, Databricks,
Redshift, BigQuery).
- ETL experience.
- Experience implementing production business intelligence
solutions.
- Startup experience.Additional Job Details:The base salary range
for this position is $110k - $135k annually. Compensation may vary
outside of this range depending on a number of factors, including a
candidate's qualifications, skills, competencies and experience.
This role is eligible for a variable pay (based on goal
achievement), stock options, as well as a comprehensive benefits
package.If you do not feel that you satisfy all the listed
requirements, we encourage you to still apply.About Us:Sigma is the
only cloud analytics and business intelligence tool empowering
business teams to break free from the confines of the dashboard,
explore data for themselves, and make better, faster decisions. The
award-winning software was built to capitalize on the performance
power of cloud data warehouses to combine data sources and analyze
billions of rows of data instantly via an intuitive,
spreadsheet-like interface - no coding required.Since launching
with its unique interface, Sigma Computing has added features such
as collaboration tools and embedded analytics capabilities. The
most recent product launch included a set of AI tools such as
forecasting capabilities, an AI copilot and a notebook interface
for users who prefer a code-first environment.Benefits For Our
Full-Time Employees:
- Equity.
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents.
- Traditional and Roth 401k.
- Commuter and FSA benefits.
- Lunch Program.
- Dog friendly office.Sigma Computing is an equal opportunity
employer. We are committed to building a smart and strong team
regardless of race, color, ancestry, religion, sex, national
origin, sexual orientation, age, citizenship, marital status,
disability, gender, gender identity or expression, or veteran
status.
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Keywords: Sigma Computing Inc, Oakland , Commercial Customer Success Manager San Francisco, CA, Executive , San Francisco, California
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