Program Manager, BVHM

Company: Dolores Street Community Services
Location: San Francisco
Posted on: November 18, 2024

Job Description:

Job Announcement
Bilingual Program Manager, BVHM FES
Site/Program: BVHM Family Emergency Shelter
Reports to: Director of Housing and Shelter Programs
Compensation: $67,000-$75,000 annually DOE. Full-time, exempt position.
Benefits include: medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.
About the Organization:
Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice.
Position Description:
Under the supervision of the Director of Housing and Shelter Programs, the Program Manager is responsible for the operation and security of the shelter sites and the supervision of shelter guests. The Program Manager supervises all staff, ensures they are working as a team and following strict program procedures.
Essential Duties and Responsibilities:

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• Ensure the safety and security of shelter sites and respond to emergency situations, as needed.
  
• Hire, train, supervise, and evaluate full- and part-time shelter monitors.
  
• Coordinate, plan, and facilitate staff training and meetings.
  
• Schedule staff on a weekly/bi-weekly basis.
  
• Consistently enforce all shelter policies for staff and program participants.
  
• Assist Director of Housing and Shelter Programs with program planning, implementation, and evaluation.
  
• Make regular reports to management using daily logs, forms, e-mail, and phone calls.
  
• Provide after-hour on-call support as needed for urgent shelter matters.
  
• Facilitate daily check-in and check-out of guests from the shelter.
  
• The Program Manager conducts the nightly intake for new families.
  
• Mediate and de-escalate conflicts.
  
• Remain awake and alert during assigned shifts.
  
• Attend organizational and departmental meetings, trainings, and activities.
  
• Coordinate other shelter operations and perform other duties as assigned.
  
• Maintain professional attitude and work ethic.
  
• Comply with Mission Action policies and procedures.
  
• Participate in ongoing professional development throughout the year.
  
  Qualifications:
  
  • 
    
  • At least 2 years of experience providing services to homeless or extremely low-income adults, the LGBTQ community, day laborers and/or immigrants.
    
  • At least 2 years of college or university education in a related field strongly preferred.
    
  • At least 2 years of experience training and supervising staff required.
    
  • Bilingual fluency in spoken English and Spanish, and the ability to write fluently in at least English, required.
    
  • Must be a self-starter, able to work independently, and be reliable.
    
  • Ability to stay awake during any assigned shift, lift approximately 30 pounds, and navigate stairs and narrow workspaces.
    
  • Knowledge of Microsoft Office programs such as Word, Excel and Outlook; experience using databases and grant management systems (GMS, CMS, etc.) a plus.
    
    Mission Action (www.dscs.org) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible.
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Keywords: Dolores Street Community Services, Oakland , Program Manager, BVHM, Executive , San Francisco, California