Style Merch Captain, Walnut Creek Broadway Plaza - Full Time

Company: Macy's
Location: Walnut Creek
Posted on: April 15, 2025

Job Description:

Be part of an amazing story.





Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions---about inspiring stores and irresistible products---about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.





Job Overview


As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager





What we can offer you





Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.





Some additional benefits we offer include:





Merchandise discounts


Performance-based incentives


Annual merit review


Employee Assistance Program with mental health counseling and legal/financial advice


Access the full menu of benefits offerings







What you will do





Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.


Lead colleagues in the execution and completion of assigned tasks.


As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.


Ensure high-level of customer service through problem-solving and customer-focused resolutions.


Enhance the in-store customer experience by promoting our Macy's mobile app.


Meet with People Leaders throughout the day to plan and monitor total store activities.


Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.


Perform store opening and closing procedures, including accessing alarm system and settling the registers.


Lead and participate in the adherence to our best in class merchandise standards.


Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.


Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.





Who you are





Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality


Proficient in communicating effectively with customers and providing clear direction to colleagues


Self-starter in adapting quickly to changing customer expectations and needs


Resourceful and able to adapt quickly to changing priorities and deadlines




1-2 years of direct retail experience preferred


High school diploma or equivalent



Essential Physical requirements you will perform





Prolonged periods (at least two consecutive hours) of standing/walking around the store or department


Frequent use of computers and handheld electronic equipment


Reaching, including above eye level, crouching, kneeling, stooping and color vision


Lifting and moving items weighing up to 30 lbs.





About Us





This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.





Join us and help write the next chapter in our story - Apply Today!





This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.





STORES00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Keywords: Macy's, Oakland , Style Merch Captain, Walnut Creek Broadway Plaza - Full Time, Other , Walnut Creek, California